Terms & Conditions

The terms on which we provide this website and our brokerage services. Last updated: [date to be confirmed].

1. About these terms

These terms govern your use of this website and, where applicable, the brokerage services provided by Apex Utility Ltd (company no. 17393755, registered office 13 Tanhouse Avenue, Birmingham, B43 5AA). By using the site you accept these terms. Separate written terms may apply to specific engagements.

2. Our services

Apex is a business utility broker. We review utility options available to us, explain contract terms, and support the switching process. We act for UK businesses only. We do not provide legal, financial or tax advice, and information on this site is general in nature.

3. No guarantee of outcome

We do not guarantee savings, specific pricing, or that any particular supplier or contract will be available to you. Any figures discussed are estimates based on the information provided and are subject to supplier confirmation.

4. Information you provide

You are responsible for ensuring that information you give us is accurate and that you are authorised to provide it and to instruct Apex on behalf of your business. A Letter of Authority may be required for us to act with suppliers.

5. How we are paid

Apex may be paid by commission from a supplier, a fee agreed with you, or both. The arrangement applicable to any contract is disclosed to you before you commit. See our Broker Transparency page.

6. Intellectual property

The content, design and branding of this website are owned by or licensed to Apex Utility Ltd and may not be reproduced without permission, except as permitted for normal use of the site.

7. Liability

[Liability provisions to be completed by Apex Utility with legal advice.] Nothing in these terms excludes or limits liability that cannot be excluded or limited under English law, including for death or personal injury caused by negligence, or for fraud.

8. Complaints

If you are unhappy with our service, our Complaints page explains how to raise it and the escalation route available.

9. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless mandatory law provides otherwise.

10. Contact

Apex Utility Ltd, 1564 Stratford Road, Hall Green, Birmingham, B28 9HA. Telephone +44 7300 455551.