Business Energy & Utility Questions

Straight answers about brokers, contracts, pricing, switching, transparency and complaints.

General

A broker reviews the supply options available to it, explains the contract terms in plain language, and supports you through the switching process. We act for your business.

Yes. We act for UK organisations, not households.

Business electricity, gas, water, broadband, telecoms and renewable energy options.

Yes. We review single and multi-site portfolios together, including consolidated billing options where a supplier offers them.

Energy & Contracts

A fixed contract sets your unit rate for the term, giving budget certainty. A flexible contract tracks the market, which can work out lower or higher. We set out the trade-offs before you decide.

Yes. We explain green and renewable-backed tariffs, including what the backing actually means and how Renewable Energy Guarantees of Origin work.

A Letter of Authority permits Apex to speak to suppliers on your behalf and obtain information about your account. We explain exactly what permissions it gives before you sign.

Most businesses benefit from reviewing options several months before the current contract ends, so there is time to compare and switch without rolling onto out-of-contract rates.

You are typically moved onto out-of-contract or deemed rates, which are usually higher. We keep your renewal dates on file to help avoid this.

Pricing & Switching

You do not pay us directly. Apex is remunerated by the supplier on contracts placed through us, and that arrangement is disclosed to you before you commit. See the Broker Transparency page.

No. We do not guarantee savings or that any particular supplier or contract will be available. Any figures discussed are estimates subject to supplier confirmation.

Yes. We set out unit rates, standing charges, contract duration and any exit terms so you can compare options on a like-for-like basis.

No. We review the options available through our supplier network. We are clear about this so you know exactly what is and is not being compared.

It varies by supplier and your current contract, but a change of supplier commonly takes several weeks. We coordinate the paperwork and keep you updated.

Yes. A recent bill is the quickest way for us to understand your rates, usage and contract end date. It is optional.

Cannot Find What You Need?

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